The big Ferrero recall affects many supermarket and discount chains in Germany. Aldi, Lidl, Rewe & Co are now reporting the incident.
Kassel – Shortly before Easter, Ferrero International reported a current recall* of children’s sweets. In Germany, too, there are warnings against consuming affected products, including the famous surprise eggs. The presence of salmonella is suspected.
All recalled sweets were manufactured in a factory in Belgium and subsequently sold to several countries. In Germany, several supermarket chains such as Aldi, Lidl and Co responded to Ferrero’s urgent call and explained what customers can do now.
Ferrero recall at Aldi, Lidl & Co: These products should not be consumed
The following Ferrero children’s sweets are currently being recalled:
|Kinder surprise eggs 3 packs||3 x 20 grams||From April to June 2022|
|Surprise eggs for kids 4 packs||4 x 20 grams||08/21/2022|
|Chocolate candy for kids||all sizes||May to September 2022|
|Children’s white chocolate||all sizes||May to September 2022|
|Kinder Surprise Maxi Eggs||100 grams||From April to September|
|Baby eggs of all kinds||100 grams||August to September 2022|
|Mini mix eggs for kids||250 grams||August 21 2022|
|Kids Mix Colorful Mix||132 grams||August to September 2022|
|Mix basket for children||86 grams||August to September 2022|
|Mix bag for kids||193 grams||August to September 2022|
|happy moments for kids||162 grams||May to September 2022|
|Happy Moments for Kids Mini Mix||162 grams||May to September 2022|
|Plush Maxi Mix for kids||133 grams||August 21 2022|
|Kinder Surprise Maxi Smurf Eggs||100 grams||August to September 2022|
As a precaution, the mentioned products should not be consumed, since salmonella can cause diseases of the gastrointestinal tract. So far, 105 confirmed cases and 29 suspected cases have appeared. Children under the age of ten are particularly affected. This was announced by the authorities in Parma and Stockholm. Ferrero announced in an official press release that none of the baby products on the German market has been tested positive for salmonella. In addition to Germany, many baby products are also recalled in France, Belgium, Luxembourg, Great Britain, Ireland, Norway, Sweden, the Netherlands, Israel and Australia.
Big Ferrero recall at Aldi, Lidl & Co: what customers can do now
But what can customers who have purchased these children’s products do now? Several major supermarket chains have commented on Ferrero’s recall at the request of a consumer advice center in Hamburg. “Of course, customers who have purchased similar products from Ferrero can return them to Edeka for a refund of the purchase price without presenting the receipt,” said Edeka*. Opponent Neto announced the same.
For Kaufland and Aldi, safety and customer satisfaction come first. “Because we get the products from the production plant you mentioned, we took the alleged damaged items and batches off Ferrero as a precaution on April 5,” Kaufland says. So products can also be returned to the store without presenting the receipt.
Aldi Nord’s response was: “We want our customers to feel comfortable buying from us and to be satisfied with the quality of our products.” With the so-called “Aldi Guarantee”, the discount offers an “uncomplicated exchange and guarantee scheme”. According to information from Aldi, the items of the affected children can be returned indefinitely and without providing the receipt.
Many children’s sweets in Ferrero are being recalled: so were Aldi, Lidl & Co.
According to her own statements, Lidl is following the same path as Aldi, Kaufland, Edeka and Netto. Products purchased from Lidl can be returned at all branches. The purchase price will of course be refunded, even without presenting the receipt.
With HNA’s Consumer Newsletter*, you won’t miss any important news.
Urgent recall: How consumers can contact Ferrero
However, Rewe and Penny refer to Ferrero’s official regulations and recommendations in the recall process. “Affected products are branded merchandise. In this regard, Ferrero explains how customers can return these products for a refund of the purchase price. If, in individual cases, customers want to return the affected products to our stores, we will find an appropriate arrangement.”
In the official press release, Ferrero asked consumers to keep the baby products they purchased and contact customer service first. He can be contacted at +06666566549 069 or at firstname.lastname@example.org. (Like) * hna.de is an offer by IPPEN.MEDIA.
List of rules: © KH / Imago