– More and more food is being withdrawn in Switzerland
Food manufacturers such as Nestle and Ferrero have to withdraw the goods. How do these callbacks work? The most important questions and answers.
What happens to the surprise eggs and chocolate candy that Ferrero must remember?
Because of suspected salmonella, confectionery manufacturer Ferrero was forced to recall many of its “children’s” products – mainly in Europe, but also in the USA, Canada and Australia. As a precaution, some surprise eggs, bonbon chocolate and other sweets produced in a factory in Belgium should not be eaten.
The plant has now been closed by the supervisory authority. It may only be reopened after all food safety rules and requirements are met. The Public Prosecutor’s Office also began investigations.
at There are no known cases of the disease in Switzerland. However, Ferrero remembers 27 products Return as a precaution. Coop, Migros, Volg and Aldi removed the affected “baby” products from the shelves in the middle of last week and called on customers to return products to stores with specified expiration dates. Now it’s clear: major retailers Migros and Coop are again expanding the recall. Coop recalled several products from its “kids” line via Twitter on Friday – meaning that all the best before dates are now affected.
How many tons of open chocolate. Ferrero did not respond to such a request. But one thing is clear: the manufacturer is responsible for the safety of the product. And according to Coop spokesperson Kevin Butler, Ferrero will take back the merchandise.
Buitoni also had to recall a product due to the health consequences: a frozen pizza by Fraîch’Up. How is Switzerland affected?
The Boitoni case caused an uproar a few weeks ago, especially in France. 48 children and two adults, some severe, developed symptoms of illness because of a suspected pitoni pizza contamination with E. coli bacteria. In mid-March, a large-scale recall of Fraîch’Up brand frozen pizza began. The Paris Public Prosecutor’s Office is currently investigating “negligent homicide”, “deception” and “endangerment of others”.
Buitoni is a subsidiary of the Swiss multinational food company Nestlé. Two production facilities in northern France are currently closed. “The quality and food safety of our products is our top priority and we are working with the authorities to find out what has happened,” Nestlé said.
Since Fraîch’Up is primarily sold in France, none of the Buitoni products had to be recalled in Switzerland. When asked by this newspaper, a Nestlé spokeswoman said that the Buitoni pizza that Nestle sells in Switzerland via Coop or Migros is imported from Germany and Italy – they are not affected by the recall. “Nestlé does not sell a mattress-up pizza in Switzerland,” she adds.
How strict is Switzerland when it comes to food recalls?
Last year, the number of published safety instructions rose again compared to 2020 and reached a new record of 140. Nearly two-thirds of published warnings relate to food and drink.
Thousands of items and foods are rejected each year in the European Union. Compared to the European Union, the European Union is more reluctant to make withdrawals.
This is not enough for the Consumer Protection Agency. The state is not strict enough. “In Switzerland, it is much left to the discretion of individual producers whether and how a public recall is carried out,” says Sarah Stalder, director of the Consumer Protection Agency.
Consumer protection continues to require Switzerland to fully join the RASFF EU recall portal. “But for political reasons, that goal seems out of reach,” Staller says.
What are the reasons why companies are increasingly remembering articles and groceries on their own?
The Federal Bureau of Consumer Affairs has not one reason but several reasons for this. The Commission sees a major explanation in globalization and digitization. The complexity of the value chain is increasing due to the distribution of suppliers and production around the world, which in turn increases the difficulty of quality control.
Another notable point raised by the Bureau of Consumer Affairs: Companies intentionally used product recalls as a marketing tool to present themselves to the public as responsible, fast-acting brands. In this way, reputation can be enhanced. However, this should not be the case with children’s chocolate or Buitoni.
If Swiss consumers get sick after eating certain foods: is there a right to compensation?
In the case of a refund, the financial damage is usually compensated, or the exchange occurs without any financial consequences. In the event of harm to health, the company is generally liable. But: for this it must be established that the harm to health is caused by the consumption of a particular product of a particular company. The plaintiff must be able to prove this in court.
“Because it is absolutely certain that corporations will not simply be liable for such harm to health. Therefore, this is a hopeless endeavor for a single person as long as there is no collective legal protection. This may be a classic case for a class action, which can be managed on the launch,” says Sarah Stalder, director of the Consumer Protection Foundation.
Her conclusion: “In theory, the liability lies with the company. However, in practice, this would not normally be enforceable without collective legal protection.
Where can Swiss consumers report if they want to complain about a product or if health problems arise?
The first point of contact is the doctor. You should report such diseases. If the affected consumer cannot go to the doctor, Swiss Consumer Protection advises Food control in the cantons To take, to possess.
In what cases do the Swiss authorities ever get involved?
If a product that poses a health hazard to consumers has already been sold, the competent cantonal authority, in cooperation with the company in question, issues a general warning. In the event that consumers throughout Switzerland are affected, a general warning is issued by the Federal Office for Food Safety and Veterinary Medicine.
The general warning contains all information about the product and the specific danger as well as information on how to proceed if the product has already been consumed.
The information is provided via the media and the websites of the authorities.
What types of safety notices are there in Switzerland?
There are two types: in the event of a return, the responsible company removes from the market all goods that have not yet been sold. This becomes necessary if the product does not comply with the regulations of the Food Code. An example would be a label error or mixed ingredients, as long as they are not allergens. In this case, consumers are not informed because there are no health risks to consumers.
A recall occurs when a product that poses a health hazard actually reaches consumers. In this case, the company concerned is obligated to specifically inform customers of the reason for the refund and the product in question.
Edith Hollenstein He is a business editor. She writes primarily on technology companies, retail/consumer and the creative industries.
John Mettler He has been Business Editor at Tamedia’s Central Editorial Office since 2018. He reports on communications, digitalisation, tourism and the watch industry. He has received several journalistic awards, including the Secondary Media Award from the Swiss Bar Association, the European Newspaper Award, and the Bedag Media Award.